RESOLVED: Users may receive HTTP 524 errors or connection errors when working with their provisioned service instances
  • API Connect
  • Dallas
  • INC0474484
  • Description

    SERVICES/COMPONENTS AFFECTED:

      - API Connect

     

    IMPACT:

      - users may see blank pages on their service dashboard

      - access to existing customer API endpoints is not affected

      - customer portals are not affected

     

    STATUS:

      - 2018-12-03 16:10 UTC - INVESTIGATING - The operations team is aware of the issues and is currently investigating.

      - 2018-12-03 16:30 UTC - MITIGATING - The team is taking steps to mitigate the impact. We apologize for the inconvenience. 

      - 2018-12-03 16:42 UTC - MONITORING - The mitigating steps taken by the team have improved the stability of the service. The team will continue to monitor the service closely. 

      - 2018-12-03 18:42 UTC - RESOLVED - The issues have been resovled as of 18:01 UTC.