RESOLVED: Provisioning delay with IBM Cloud Databases for PostgreSQL and Redis
  • Databases for Redis
  • Dallas
  • INC0398830
  • Description

    SERVICES/COMPONENTS AFFECTED:
     - Databases for PostgreSQL
     - Databases for Redis

     IMPACT:
      - Users are seeing provisions remain in the 'creating' state indefinitely.
      - Users of existing instances are unable to perform platform actions such as creation of new users, scaling and whitelisting, when using the UI or API.
      - There is no impact to database operations (reads/writes) on existing instances.

    STATUS:
      - 2018-11-15 17:45 UTC - INVESTIGATING - The operations team is aware of the issues and is currently investigating.

      - 2018-11-15 20:15 UTC - MONITORING - The issue has been addressed. The team is monitoring to ensure continued stability and performance.

      - 2018-11-15 22:50 UTC - RESOLVED - The issue is resolved