RESOLVED: MQ On Cloud Customers are currently unable to access the service user interface
  • MQ
  • Dallas
    Sydney
    London
  • INC0567296
  • Description

     SERVICES/COMPONENTS AFFECTED:

    - MQ on Cloud Service
     
    IMPACT:

    Customers are currently unable to access the service control layer, due to underlying problems with the proxy service used by the service.  Access to the data layer (customers queue managers) is currently unaffected.

    This restricts customers from:

    - creating new queue managers

    - retrieving details of existing queue managers

    - downloading logs

    - configuring existing queue managers

    - deleting queue managers

     
    STATUS:
     - 2019-01-28 - 14:39 UTC - INVESTIGATING - The operations team is aware of the issues and is currently investigating.

    - 2019-01-28 - 15:50 UTC - Updated the event start time to 12:29 UTC

    - 2019-01-28 - 16:10 UTC - Updated regions affected.

    - 2019-01-28 - 17:19 UTC - RESOLVED - Impact has been mitigated, issue resolved.