RESOLVED: Issues with new IBM ID creation
  • IBM Cloud Platform
  • Germany
    United Kingdom
    US South
    US East
  • INC0237566
  • Description

    Services/Components Affected:

    • new IBM ID enrollment



    • attempts to enroll new IBM IDs may fail on the GDPR policy acceptance screen with a "Gateway Timeout" error



    • 2018-08-16 18:00 UTC - INVESTIGATING: The team is investigating the issue(s).
    • 2018-08-16 16:24 UTC - INVESTIGATING: The team is continuing to investigate the root cause. However, as a workaround, if you see the gateway timeout error when signing up, point your browser to and attempt to log in. 
    • 2018-08-16 20:00 UTC - IDENTIFIED: The team has isolated the issue down to a database connection issue and continues to look deeper into the affected component(s).
    • 2018-08-16 23:17 UTC - RESOLVED: The team was able to scale up the database instances that were affecting the enrollment process to resolve the impact to users. The issue is resolved.