RESOLVED: Users are experiencing issues with Databases for PostgreSQL and Databases for Redis
  • Databases for PostgreSQL
  • Dallas
  • INC0476994
  • Description

    SERVICES/COMPONENTS AFFECTED:
      - Databases for PostgreSQL
      - Databases for Redis

    IMPACT:
      - Users may experience issues connecting to existing instances, provisioning new instances, and running control plane operations.

    STATUS:
      - 2018-12-04 15:45 UTC - INVESTIGATING - The operations team is aware of the issues and is currently investigating.
      - 2018-12-04 16:40 UTC - MITIGATING - Provisioning of new instances and control plane operations have been restored.  Some existing instances will continue to have issues connecting to and running database operations.  Team is investigating connection and database operations execution impacting some existing instances.
      - 2018-12-04 18:00 UTC - MITIGATING: The operations team has started remediating connection and database operations execution for impacted instances.
     -  2018-12-04 21:10 UTC - MITIGATING: Some instances have been recovered.  The operations team continue to work through impacted instances.
     -  2018-12-05 02:50 UTC - RESOLVED: The issues have been resolved.