RESOLVED: Personality Insight, Watson Assistant and NLC intermittently unavailable in Wash DC public and US-South
  • Personality Insights
  • Washington DC
    Dallas
  • INC0390633
  • Description

    SERVICES/COMPONENTS AFFECTED:

      - Watson Assistant

      - Watson Personality Insights (PI)

      - Watson Natural Language Classifier (NLC)

      - Watson Discovery

     

    IMPACT:

      - Watson Assistant (Dallas, Washington DC), PI (Washington DC) and NLC (Dallas) service instances are intermittently unreachable

      - Watson Discovery ingestion in Washington DC and Frankfurt is failing intermittently

     

     

    STATUS:

     - 2018-11-10 23:54 UTC - MITIGATING - The team detected issues with the named services and is taking action at this time to alleviate the impact to our users. We apologize for the inconvenience. NLC and Personality Insights were recovered in all affected locations as of 23:36 UTC.

     - 2018-11-11 00:11 UTC - MITIGATING - The team is noticing instability in the NLC and PI services again and is working to stabilize them as quickly as possible. 

     - 2018-11-11- 00:41 UTC - MITIGATING - The team has noted issues with the Discovery ingestion capability so we've added it to the list of impacted services above. The team continues to work to identify the issues affecting the services and to work out a mitigating action that will restore services to normal operating ranges. 

     - 2018-11-11 1:09 UTC - MITIGATING - The team has recovered the Assistant and NLC services as of 00:34 and continues to work at restoring the remaining services. 

     - 2018-11-11 13:22 UTC - RESOLVED - The issues were resolved as of 10:05 UTC.