RESOLVED: Users may experience errors or timeouts when attempting to access the IBM Analytics Engine dashboard
  • Analytics Engine
  • London
    Dallas
    Frankfurt
  • INC0333682
  • Description

     

    SERVICES/COMPONENTS AFFECTED:

      - IBM Analytics Engine   

     

    IMPACT: 

      - Access attempts for service instances returns a 502 bad gateway error

      - Unable to load the service dashboard UI    

     

    STATUS:

      - 2018-10-15 11:14 UTC - INVESTIGATING - The operations team is aware of the issues and is currently investigating.
      - 2018-10-15 11:36 UTC - MITIGATING - Actions are being taken to remove the 502 response;  dashboard in the Germany region should be loading fine now. 

      - 2018-10-15 12:00 UTC - MITIGATING - The dashboard in the United Kingdom region has been restored to full function.

      - 2018-10-15 13:44 UTC - RESOLVED - The dashboard in the US South region has been restored. The overall issue is resolved.