Using watsonx.ai for generative AI capabilities
By enabling watsonx.ai, you bring the generative AI capabilities in your assistants to give quick, accurate, and intelligent responses to the customer queries. In addition, the Large Language Models (LLMs) help your assistant to recognize customer conversation and respond to queries by using clear and concise conversation.
By default, assistants in all regions except Frankfurt use the model from the Dallas region.
You can configure and manage the following two capabilities of generative AI in your assistants: