Basic support is for environments or workloads where traditional severity levels don't apply, or specific response times are not needed. All customers of Bluemix are provided basic ticketing support with their trial or paid services. With this support level, no response time objectives are given.
Standard support is a good fit for environments with a limited number of business-critical applications. Ticket severity assignment, priority access, and response time objectives are provided. All customers in a Bluemix account that have purchased standard support can open a support ticket. Bluemix Dedicated and Bluemix Local customers receive standard support.
Premium support is for mission-critical environments that have a strategic dependence on Bluemix. Premium support provides ticket severity assignment, priority access, rapid response time objectives, and an assigned client success manager. A client success manager acts as an initial escalation point for problems, if needed, and provides technical coordination between you and IBM. All customers in a Bluemix account that have purchased premium support can open a support ticket.
When your resource demands spike, you need cloud infrastructure services that can scale out to meet those new requirements immediately, with control. IBM Virtual Servers can be deployed in a matter of minutes from virtual server images of your choice in the geographic region that makes sense for your workloads. As soon as your workloads subsides, those virtual servers can be suspended or powered down so that your cloud environment perfectly fits your infrastructure needs. Offered in both multi and single tenant deployments, virtual servers are not oversubscribe unless noted, to meet all workload requirements.
Our virtual servers deliver a higher degree of customization, transparency, predictability, and automation. These dedicated virtual servers offer single tenancy for workloads requiring physical isolation compliance and maximum placement control.
Customizable vCPU & Memory up to 56 cores and 242 GB RAM
Network Performance up to 1 Gbps on both public and private interfaces
Storage up to 5 San or 5 Local discs
33+ Global Data Centers
Single-tenant with maximum workload placement in hourly or monthly billing